Shipping Policy
Last updated: September 13, 2026
International transit: typically an additional 7–15 business days after dispatch. Delivery estimates are not guarantees.
Order processing
We use a low-volume sourcing and inspection workflow. Orders are typically processed within 7–10 business days before dispatch. Processing time is separate from carrier transit time.
International delivery
International delivery typically takes an additional 7–15 business days after dispatch, depending on destination, carrier conditions and customs. Delays may occur because of customs review, carrier disruption, peak seasons, severe weather or local events.
Tracking
Tracking will be provided when available after dispatch. Some routes may provide limited tracking updates between export and destination-country acceptance.
Customs and import charges
Import duties, taxes or handling fees may apply depending on the destination. Unless required otherwise by applicable law, these charges are the recipient's responsibility. We do not promise duty-free delivery or free customs clearance.
Shipping address
Customers must provide a complete and accurate address. Contact us promptly if an address is incorrect. We cannot guarantee changes after processing begins, and additional shipping costs caused by an incorrect customer-provided address may be the customer's responsibility.
Lost packages
If tracking appears stalled or the parcel is overdue, contact us with the order number. We will review tracking and open a carrier inquiry where appropriate. A replacement or refund decision will follow the carrier investigation and applicable law.
Damaged packages
Photograph the external packaging, shipping label and damaged item as soon as possible. Contact us promptly with the order number and clear photos or video so we can assess replacement or refund options.
Shipping support: zhaomengdian@gmail.com